Refund Policy

1. Cancel within 3 days

You may cancel any new paid subscription within 3 days of the purchase date and receive a full refund. This applies to your first purchase of a plan. To cancel, email Info@uis-me.com from the address on the account.

2. After 3 days

After the 3-day window, the current billing period is not refundable. You may cancel at any time to stop future renewals; your plan remains active until the end of the period you have already paid for, and is not renewed after that.

3. Renewals

Renewal charges are not covered by the 3-day window, which applies to a first purchase only. Cancel before your renewal date to avoid being charged for the next period.

4. What is not refunded

Professional services already delivered, and any custom work carried out at your request, are not refundable. Assessment data you have created remains available to you for export while your plan is active.

5. How to request a refund

Email Info@uis-me.com from the account email address, stating the account and the reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time for funds to appear depends on your bank or card issuer.

6. Failed or disputed payments

If a payment fails, access to paid features may be suspended until the payment is completed. If you believe you have been charged in error, contact us before raising a dispute with your bank — we will investigate and correct genuine billing errors.

7. Contact

Ultima Integrated Solutions · Info@uis-me.com · Tlaa Al Ali, Rabieh Circle, Building 1, Amman, Jordan · Licence No. 40974

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